Visa Application Centre Assistant (KVAC) – Ulaanbaatar

About the role

The International Organization for Migration (IOM) is seeking a Visa Application Centre Assistant to support the Korean Embassy’s Visa Application Centre (KVAC) in Ulaanbaatar. Working under the KVAC Team Leader and Supervisor, you will guide applicants through the visa process, ensure compliance with Korean government requirements, and manage passport logistics.

Key responsibilities

• Provide courteous, service‑excellence to visa applicants, verifying identities and distributing forms, checklists, and information in the local language.
• Collect, sort, and check completeness of visa applications and supporting documents, entering data into IOM’s case management system and the ROK visa portal.
• Generate receipts and invoices, reconcile daily fees, and securely handle petty cash and passport tracking using QR/barcode scans.
• Coordinate with the designated courier to manage secure transfer, sorting, and hand‑over of applications and passports.
• Perform daily quality checks, produce reports on applications, fees, and call activity, and promptly inform management of operational issues.

Required profile

• University degree in Business Administration, Client Services, Social Science or related field with at least two years of relevant experience, or high‑school diploma with four years of experience.
• Experience in migrant‑related programmes or visa services and strong customer‑service background; living or working experience in Korea is an advantage.