Remote Customer Service Officer – Mongolia (Finance)

About the role

We are looking for an entry‑to‑junior level Remote Customer Service Officer to support Mongolia‑based customers. The role involves handling inquiries, loan applications, managing social‑media channels and providing after‑sales support while reporting daily to the Finance Head.

Key responsibilities

• Manage social‑media channels and respond to customer inquiries.
• Assist customers with loan applications following internal procedures.
• Provide after‑sales support and conduct customer follow‑ups.
• Coordinate with HQ teams such as Credit, Recovery and Operations.
• Submit daily task reports on the designated platform.

Required profile

• Stable laptop and reliable internet connection.
• Strong communication skills and a customer‑oriented mindset.
• Ability to work independently and meet daily performance targets.
• Fluency in Mongolian; basic proficiency in Korean or English is preferred.
• Basic Korean language knowledge (TOPIK I – Level 2) is an advantage.

Required skills

What we offer

• Laptop subsidy after one year of continuous employment.
• Monthly incentives after the probation period.
• Annual salary increment and possible bonus.
• 12 days of annual leave per year.
• Salary paid in USD and converted to KRW monthly.