Охин компанийн үйл ажиллагаа хариуцсан захирал

About the role

The company is seeking a senior leader to oversee daily operations of its Information Technology, ATM, and Smart Device support teams. The role ensures reliable, uninterrupted service delivery and continuous improvement of operational performance.

Key responsibilities

• Coordinate and unify daily activities of IT, ATM, and smart‑device support groups.
• Guarantee reliable, continuous operation and service level compliance for all technology services.
• Monitor service incidents, quality metrics and drive ongoing enhancements.
• Manage operational budgets, staffing capacity and performance of contracted service providers.
• Identify operational risks, ensure business continuity, governance and reporting, providing leadership with necessary information.

Required profile

• At least 10 years of experience in IT or technology operations, with a minimum of 5 years in a managerial role.
• Proven track record managing multi‑disciplinary technology services, including ATM and smart‑device support.
• Demonstrated ability to oversee service performance, handle major incidents and drive operational excellence.
• Experience managing budgets, contracts and third‑party service providers.
• ITIL Foundation certification or equivalent professional qualification.
• Advanced proficiency in English with strong business communication skills.

Required skills

• ITIL Foundation