BMW Parts Advisor

About the role

The Parts Advisor will work full‑time on‑site at the BMW 3‑S Centre in Ulaanbaatar, supporting both customers and service technicians in locating, quoting, and delivering the correct BMW parts and accessories. This position is central to maintaining high customer satisfaction and efficient service operations.

Key responsibilities

• Check stock availability and manage parts inventory records.
• Process parts requests, prepare quotations and place orders.
• Coordinate timely delivery of parts to internal service teams and external customers.
• Maintain accurate documentation in line with dealer and manufacturer guidelines.
• Respond to customer inquiries, providing product information and advice.

Required profile

• Strong focus on customer service and ability to build long‑term relationships.
• Experience with dealer management processes or similar retail/service environments.
• Effective verbal and written communication skills.
• Attention to detail, accuracy in data entry and strong organizational abilities.
• Willingness to work on‑site in Ulaanbaatar and collaborate with cross‑functional teams.

Required skills

• Basic computer literacy, including familiarity with ERP or dealership software.

What we offer

• Opportunity to work with a leading premium automotive brand.
• Dynamic team environment focused on delivering "Sheer Driving Pleasure".
• Professional development within the automotive parts sector.