Product Support Specialist

About the role

The Product Support Specialist ensures efficient maintenance of the client’s equipment fleet at Oyu Tolgoi LLC’s underground mine, delivering high‑quality technical support while adhering to safety and environmental standards.

Key responsibilities

• Perform systematic fault finding, root‑cause analysis and provide prompt, safe solutions for customer assignments.
• Oversee daily service support activities, coordinate with relevant departments and maintain high customer‑service satisfaction.
• Commission new products, manage bulletin administration and support planning for maintenance strategy and parts planning.
• Provide first‑line help‑desk support and technical assistance across the territory, reporting daily work status in the required format.

Required profile

• Ability to use judgment to resolve day‑to‑day technical and operational problems.
• Strong focus on safety, environmental policies and adherence to company and client regulations.
• Willingness to source and attend technical training courses and assessments.

Required skills

• Root‑cause analysis and troubleshooting
• First‑line help‑desk support
• Product commissioning
• Bulletin administration
• Maintenance strategy planning