Business Process Manager

About the role

The Business Process Manager is a full‑time, on‑site position in Ulaanbaatar, responsible for analysing existing insurance business processes, identifying inefficiencies and designing improvements that boost productivity, quality and customer experience.

Key responsibilities

• Map current workflows and document standard operating procedures.
• Coordinate with cross‑functional teams to implement new processes and supporting tools.
• Monitor performance metrics, conduct regular reviews and drive continuous‑improvement initiatives aligned with regulatory requirements and company strategy.

Required profile

• Bachelor’s degree in business, finance, economics, operations management or a related field.
• Experience in financial services, insurance or investment management is highly beneficial.