Lead Program Manager - Client Delivery

About the role

AG Tech builds loan origination and loan management systems (LOS/LMS) for non-bank financial institutions and small-to-mid-sized banks. As the client portfolio grows, it is creating a dedicated program-management function and hiring its first Program Manager. You will own client delivery end to end, from contract signature through implementation, UAT, go-live and handover to Support, and act as the client's senior contact for schedule, status and governance. The role reports to the Head of Tech Operations and sits at the Expert level of the Tech Ops PMO career track, with no line management.

Key responsibilities

• Own the project plan for each engagement and the integrated view across them: phases, milestones, dependencies, critical paths and resource conflicts, built from engineering estimates and product scope.
• Run client and portfolio governance: chair weekly status meetings and steering committees, publish status reports, maintain the decisions log, and run portfolio reviews with AG leadership.
• Own the change request process: every scope change goes through a formal gate, is sized and decided, and its schedule and commercial impact is communicated to the client.
• Lead escalated scope disputes and commercial discussions with senior client management, bringing together product requirements and engineering delivery implications.
• Maintain the risk and issue log, surface slippage early with options, and drive trade-off decisions to closure.
• Coordinate cross-functional execution across Product, Engineering, QA and UI/UX, including UAT planning, defect triage, go-live readiness and handover to Support/CSM.
• Drive client sign-offs, including technical document approvals such as Integration Design Documents with client IT and InfoSec teams.
• Mentor future Program Managers through feedback, plan and governance reviews, and pairing on difficult client situations.

Required profile

• 10+ years of experience managing client-facing software implementations, including several concurrent engagements or a portfolio; banking/fintech systems (core banking, LOS/LMS, payments) preferred.
• Track record of leading formal governance and escalations with senior client management.
• Evidence of having built or substantially improved a delivery practice that others adopted and that improved predictability.
• Experience mentoring other project or program managers.
• Structured communicator in Mongolian and English, with fluent English and Japanese required.

Nice to have

• Client-side experience on a banking system implementation (bank PMO, transformation office or IT project team).
• Familiarity with regulatory and InfoSec approval processes at financial institutions.
• Experience setting up a PMO or delivery function from scratch.
• PMP, PRINCE2, MSP or equivalent (useful but not required).