Customer Order Management Representative – Level III

About the role

The Customer Order Management Representative – Level III works with minimal supervision to manage the full order lifecycle for assigned customers. Using analytical methods, the role aligns supply and demand plans, shortens the order‑to‑cash cycle, and ensures timely delivery of parts and products.

Key responsibilities

• Manage the entire order life‑cycle for assigned accounts, from new customer set‑up and order entry to escalations and logistics coordination.
• Serve as the single point of contact for customers, distribution centers, manufacturing plants, and cross‑functional teams, providing accurate documentation and continuous communication.
• Research and resolve complex customer inquiries, adhering to Service Level Agreements.
• Escalate issues to the appropriate support level while maintaining thorough documentation.
• Record all interactions in the designated database/system.
• Ensure compliance with export policies and prepare required export/shipping documentation.
• Liaise with aftermarket or manufacturing locations on quality issues and submit non‑conformance claims via the Quality Management System.
• Support supervisor during customer visits and prepare internal and customer reports.
• Promote departmental initiatives to create a proactive customer support organization.
• Act as a Quality Management Systems Champion or Subject Matter Expert.

Required profile

• Strong collaboration and partnership building skills.
• Effective multi‑mode communication tailored to diverse audiences.
• Customer‑focused mindset with a commitment to delivering solutions.
• Results‑driven attitude, able to achieve goals under pressure.
• Continuous self‑development and willingness to take on new challenges.

Required skills

What we offer

• Opportunity to work within a global supply‑chain environment.
• Professional development and certification opportunities in Quality Management.
• Collaborative cross‑functional teams focused on continuous improvement.