Administrative Associate – Level II (Service)

About the role

The Administrative Associate – Level II provides essential support to a team or department by coordinating documents, gathering data, and handling routine inquiries. Working under moderate supervision, the role ensures accurate information flow and assists with various administrative functions.

Key responsibilities

• Conduct research, prepare statistical reports, and respond to routine information requests.
• Gather, verify, and enter data into reports, presentations, forms, databases, and spreadsheets.
• Assist with data collection, entry, and report generation for departmental activities.
• Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings.
• Handle external and internal inquiries about the organization, providing prompt and accurate answers.
• Prepare vendor payment documentation, submit requests in the accounting system, and respond to accounts payable inquiries.
• Document and maintain departmental policies and procedures.
• Participate in business‑improvement projects and other routine administrative tasks as needed.

Required profile

• High school diploma or equivalent secondary education.
• Ability to work under moderate supervision while delivering accurate administrative support.
• Strong attention to detail and ability to verify information before entry.
• Effective communication skills for handling inquiries and interacting with visitors.
• Organizational skills to manage documents, schedules, and departmental procedures.

Required skills

• Proficiency with databases for data entry and retrieval.
• Experience using spreadsheets for data organization and reporting.
• Familiarity with accounting or payment processing systems.