Key Account Manager

About the role

Cummins is looking for a Key Account Manager who supports the account team and account strategies to build customer relationships and grow the share of the customer's wallet with an assigned set of customers or a geographic region. The role is on-site with flexibility, exempt, and requires basic relevant work experience, with customer-facing experience preferred.

Key responsibilities

• Support the account team in developing and maintaining positive customer relationships, and help organize customer visits and negotiations.
• Help identify customer needs and assist in evaluating Cummins benefits for specific customers.
• Provide information to support contract negotiation and implementation, and coordinate communication with customers and internal stakeholders.
• Support the team in meeting revenue and share goals, and act as a champion for the customer's voice.
• Execute the Cummins Sales Process and maintain accurate reporting, forecasting and CRM data.
• Identify new business opportunities, participate in cost reduction initiatives, and manage account receivables including payment terms.
• Balance inventory, service and delivery capabilities with customer expectations, and support projects that improve customer relationships and value.

Required profile

• Degree in marketing, sales or a related subject, or an acceptable combination of education and experience.
• Basic relevant work experience; customer-facing experience preferred.
• Licensing may be required for export controls or sanctions compliance.

Required skills

• Sales forecasting and sales pipeline management.
• Pricing strategy and account planning.
• Use of Cummins tools and Customer Relationship Management systems.