Customer Relations Coordinator – Songinokhairkhan

About the role

World Vision is seeking a Customer Relations Coordinator to manage donor and community relationships for the Mongolians to Mongolians (M2M) child sponsorship program in Songinokhairkhan. The role combines donor service, community engagement and sponsorship administration to ensure satisfaction and continued funding.

Key responsibilities

• Maintain and grow relationships with individual donors, handling inquiries, complaints, contract cancellations and upselling opportunities.
• Coordinate all sponsorship activities at the project level, including new growth, replacements, correspondence, gift notifications and reporting.
• Collaborate with acquisition, retention and marketing teams to address donor needs strategically.
• Facilitate community meetings, workshops and donor visits, promoting World Vision’s mission and child‑well‑being initiatives.
• Prepare monthly and quarterly reports using SIMMA, PowerBi or HORIZON and support business reviews.

Required profile

• Bachelor’s degree in social science, development or a related field.
• Minimum three years of experience in development facilitation, community engagement or customer relations, preferably in child‑focused or charitable programs.
• Intermediate or upper‑intermediate English proficiency.
• Willingness to travel frequently in the field (approximately 40% of the time) and work flexible hours.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using SIMMA, PowerBi and HORIZON for data analysis and reporting.