Customer Relations Coordinator

About the role

World Vision is seeking a Customer Relations Coordinator to manage donor and community relationships for its Mongolians to Mongolians (M2M) program. The role involves ensuring donor satisfaction, supporting community engagement, and coordinating sponsorship activities across the project area.

Key responsibilities

• Maintain and grow relationships with donors and individual supporters, addressing their needs and resolving complaints.
• Coordinate sponsorship processes including new growth, replacements, correspondence, and reporting at the project level.
• Collaborate with acquisition, retention, and marketing teams to develop strategies that increase funding and donor retention.
• Facilitate community meetings, workshops, and donor visits to promote World Vision’s mission and child‑well‑being initiatives.
• Prepare monthly and quarterly reports, and conduct business reviews using SIMMA, PowerBi, and HORIZON.

Required profile

• Bachelor’s degree in social science, development or a related field.
• Minimum three years of experience in customer relations, community engagement or development facilitation.
• Intermediate or upper‑intermediate English proficiency.
• Willingness to travel frequently in the field (approximately 40% of the time).

Required skills

• Proficiency with Microsoft Office applications.
• Experience using SIMMA, PowerBi and HORIZON for data analysis and reporting.