KB Branch Manager

About the role

The KB Branch Manager will lead the service centre workshop in Khanbogd province and coordinate operations from the Ulaanbaatar office. Reporting to the Parts & Services Division APAC, the role is responsible for delivering high‑quality rebuilds, component remanufacturing and customer support while driving safety, productivity and profitability.

Key responsibilities

• Lead and develop the KB Branch workshop to achieve sustainable, profitable operations.
• Promote a safe work environment, conduct toolbox talks, risk assessments and incident investigations.
• Improve productivity and reduce turnaround times by monitoring KPIs such as WIP, utilization and job cycle times.
• Maintain operational structure including housekeeping, tooling, calibration, equipment readiness and quality control.
• Oversee machine rebuilds and component remanufacturing to meet Epiroc standards and customer requirements.
• Manage financial performance, budgeting, revenue forecasting and financial KPIs.
• Ensure compliance with supply‑chain procedures and supervise warehouse operations.
• Recruit, train and retain talent, fostering a culture of accountability and teamwork.
• Collaborate with planners to control costs and drive continuous innovation.
• Engage with customers to strengthen relationships and promote a customer‑value driven culture.

Required profile

• Proven leadership experience with ability to coach and inspire teams.
• Strong commitment to safety and quality, with experience in SHEQ compliance.
• Track record of managing service operations, workshop management and financial oversight.
• Excellent communication skills and ability to build customer relationships.

Required skills